Frequently Asked Questions (FAQs) – Sogo Home Store
1- How can I place an order?
You can place an order directly through our website by adding products to your cart and completing checkout. You will then receive a confirmation call or email from our team.
2- What payment methods do you accept?
- Cash on Delivery (COD) – available.
- Bank Transfer and Debit/Credit Card
3- Do you offerCash on Delivery (COD)?
Yes, COD is available
4- How long will my order take to arrive?
- Shs provides same day delivery exclusively for Karachi prepaid orders only. Subject to availability delivery charges are excluded.
- Other cities in Sindh: 2–4 working days
- Other Cities in Pakistan: 5–8 working days Deliveries are made through leopards Courier Services.
5- What if my product arrives damaged?
If you receive a damaged product, please report it within 3 days of delivery with invoice and video evidence. After verification, the product will be replaced.Refunds will not apply for damaged-on-delivery cases.
6- Do you offer returns or refunds?
We provide a 3-day checking warranty. Faulty/damaged products can be exchanged. Refunds are generally not offered, but in exceptional cases, may be approved at SHS’s discretion
7- Is there a warranty on products?
- Yes. Most products come with a 2-year warranty (excluding physical damage or misuse). Warranty claims require video evidence and may result in repair or replacement depending on the issue.
- The products that do come with the warranty contains warranty card in the product packaging .
8- How do I track my order?
Once your order is dispatched, our team will share courier tracking details via email with you. You can track your parcel on the courier’s website.
9- Do you ship outside Pakistan?
Currently, we only deliver within Pakistan.
10- How can I contact customer support?
