Cancellation Policy

You may cancel your order at any time before it has been processed, provided you don’t mind. Once your order has been successfully shipped, you will automatically receive a shipping confirmation email containing all the relevant order details, including the tracking number, carrier information, and estimated delivery time. After your order has been dispatched, our standard exchange policy will apply, and cancellations will no longer be possible.
At Sogo, we reserve the right to cancel an order under certain circumstances. These include, but are not limited to, the following situations:

• The selected item is out of stock or discontinued.
  
• There are errors in pricing, product description, or listing information.
  
• Payment authorization is declined by the issuing financial institution.
  
• The order does not meet our internal verification or fraud-prevention criteria.
  

In the event of a cancellation from our side, we will immediately notify you via email or phone, explaining the reason for the cancellation. If you have already been charged, a full refund will be processed promptly using your original payment method.
We want to reassure you that our goal is to make your shopping experience simple, reliable, and hassle-free. Customer satisfaction is a top priority for us, and we are committed to keeping you informed at every step of the process. Should you have any questions or concerns regarding your order, cancellation, or our exchange policy, our customer support team will be more than happy to assist you.